We ship all orders from Frisco TX within 4 business days of receiving the order..
We strive to provide excellent customer service. We have live chat support and email support to assist our customers. Our return policy is here to set clear expectations and to prevent returns fraud and abuse.
ORDERS SHIPPED WITHIN THE US: 30 Days.
Returns are accepted on all unworn, undamaged items within 30 days of the purchase date for all orders within the U.S.
Original packaging is required. S/H is not refundable.
Please contact us first before shipping back items so we can check your eligibility for a refund and provide return instructions.
Once your return is received and checked, a refund or credit will be issued to you within 3 business days to the same form of payment.
For hygienic reasons, no refund will be provided for used items.
- If you received free shipping, then the S&H fee to your shipping zone will be deducted from a refund.
- If you received a discount on bundle/combo/package purchase and only return part of the combo deal, the total combo discount will be subtracted from your refund.
- We are not responsible for shipping costs associated with late package arrivals, return, or undeliverable packages.
- If you are missing an item from your package, please provide a picture of the shipping label which also serves as the packaging label so we can assist further.
90 Days Warranty for CARLIN only.
If products arrive defective/damaged at the time of receipt, we’ll make it right by sending a replacement. If you believe you have received a defective item, please contact us right away so we can resolve any issues. You can contact us by sending a message to [firstname.lastname@example.org] or via chat support. Please include a picture clearly showing the defect. If deemed eligible, we provide a free replacement within 90 days of purchase.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and confirmed unused, a gift certificate will be mailed to you. You will be responsible for paying the shipping costs to return your item. All shipping costs are non-refundable.
- Due to the high shipping cost, all sales are final.
- All incoming taxes and import duties are the responsibility of the customer and are separate from the shipping cost. OZZOC LLC is not liable or responsible for the customs charges and taxes levied by your country.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We will not sell your contact information to any 3rd party. All names, addresses, and email addresses will be held in strict confidence. We do not store any of your credit card information.What information do we collect? We collect information from you when you place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, and phone number.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
1) To improve our website(we continually strive to improve our website offerings based on the information and feedback we receive from you)
2) To process transactionsYour information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
3) To send periodic emailsThe email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links: Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.California Online Privacy Protection Act Compliance: Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.Children's Online Privacy Protection Act Compliance: We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
MAX2032-16835 WINDHAVEN PKWY
THE COLONY, TX 75056-5262 United States